SkillReflect for video + feedback is a Call Centre Training skill development platform that gives your learners the freedom to practice, observe, and reflect on their communication, critical thinking, and Call Centre Training skills.
As a Call Centre Training professional, you constantly improve your skills. One of the most powerful methods of improving these Call Centre Training skills is reviewing a video recording. SkillReflect helps you review and analyze your recordings based on specific Call Centre Training competence sets. Based on those, you can tag moments in your real-time video recording to demonstrate and develop your Call Centre Training skills.
The Skills & Competence Dashboard will show an overview of tagged material from one or more recordings. From the dashboard, you can create a Skills and Competence Development Plan. You can invite a peer (peer), teacher, trainer or supervisor to review/analyze your recorded material and provide feedup, feedback and feed forward.
Are you a mentor or supervisor and are you working based on a certain Call Centre Training set? Do you want to base your feedback on real video material instead of describing moments? Do you want your mentees/supervisees to tag real video moments from a full video recording?
Use SkillReflect to professionalise your mentees and supervisees. Your mentees and supervisees record their sessions and upload these recordings in a secure environment. Based on a Call Centre Training skill set, both you and your mentee/supervisee can analyse the recording. The tagged video fragments can be used in your mentor and supervision sessions. This results in a more realistic, evidence based development.
Are you spending lot’s of time giving feedback to students? Do you use video content to provide video feedback to increase student Call Centre Training skills? Do you spend a lot of time describing effective and non-effective moments? Are your courses based on Call Centre Training competence sets and do you want to provide evidence based competence development?
In many educational organisations, many courses are practical oriënted. Students must prove the ability to execute certain skillsets. At SkillReflect we developed an online tool which can easily help in analyzing, developing and proving Call Centre Training skillsets. If you can record your skill on video, you can use SkillReflect.
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